Refund Policy
1. Digital data products
Because our products are digital data files that cannot be returned, all sales are final once the data has been delivered, except as described below.
2. Errors in delivery
If a delivered file does not match your order (wrong geography, date range, or record type, or a corrupted/unreadable file), contact us within 7 days of delivery and we will redeliver the correct file or issue a refund for the affected records.
3. Duplicate records
If a delivery to you contains records we previously sold you under the same account, we will credit or refund the duplicated records upon verification.
4. Subscriptions
You may cancel a subscription at any time; cancellation stops future billing at the end of the current period. Fees already charged for delivered data are not refunded.
5. How to request a refund
Email ops@uccdata.io with your order details and a description of the issue. Approved refunds are issued to the original payment method within 5–10 business days. Questions about this policy: ops@uccdata.io.